Shipping policy

Thank you for shopping with Livbeads. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing Time

All orders are processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you if there is a significant delay with your order.

Shipping Times

Estimated delivery times vary depending on your location:

  • United Kingdom: 3–7 business days

  • Europe: 5–10 business days

  • International: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information, if available.

Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country.

These charges are the responsibility of the customer and are not included in the order total or shipping cost.

Livbeads is not responsible for delays caused by customs processing.

Incorrect Shipping Information

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error in your shipping details, contact us immediately at support@livbeads.com.

Lost or Delayed Packages

If your package is lost or significantly delayed, please contact us and we will do our best to assist you.

However, Livbeads is not responsible for shipping delays caused by:

  • Courier issues

  • Customs clearance

  • Weather conditions

  • Incorrect shipping information

  • Other circumstances beyond our control

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged packaging and item.

We will review the issue and work toward an appropriate resolution.

Contact Information

If you have any questions regarding shipping, please contact us:

Livbeads
49 Sephton Drive
Ormskirk L39 1PN
United Kingdom

Phone: +44 7308 582779
Email: support@livbeads.com